Contact Us

Bangkok Mass Transit System Public Company Limited

BTS Building, 1000 Phahonyothin Rd., Chomphon, Chatuchak Bangkok 10900 Thailand

Tel : 0 2617 7300

Fax : 0 2617 7133 , 0 2617 7155

Email : nuduan@bts.co.th

BTS CALL CENTER : 0 2617 6000

Daily from : 06.00 -24.00 hrs.

Line @btsskytrain

Twitter @BTS_SkyTrain

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Contact Form

Passenger Feedback Handling Process 4 steps: Step 1 Receive Feedback, Suggestions, Compliments, or Complaints from Passengers. Step 2 Forward the Matter to the Relevant Department. Step 3 Review, Investigate, and Take Appropriate Action. Step 4 Inform the Passenger of the Outcome within 5 Business Days of Receipt.