Logo Rabbit 
鹷ҧԡ Ф ˹ѡ õҧ ҹѺ շ 䫵Ǣͧ Դ շ Thai Language  
 
   
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FAQs
     
  Services  
  Safety  
  Tickets  
 
Why change to a Rabbit card?
 
 
Why change to a Rabbit card?
Bangkok Mass Transit System Public Company Limited has introduced the new Rabbit card to replace existing BTS SmartPasses and to facilitate passengers travelling on the BTS SkyTrain System (the original 25 stations of the BTS SkyTrain System) and the Sukhumvit Line Extension (between Bang Chak, Punnawithi, Udom Suk,  Bang Na and Bearing Stations) or Silom Line Extension (Pho Nimit, Talat Phlu, Wutthakat and Bang Wa Stations). It can also support the Flat Fare of 10 Baht, which the Bangkok Metropolitan Administration now collects for travel on the BTS SkyTrain Sukhumvit and Silom Line Extension.

The other advantages of the Rabbit card are  that  it can be used as a common ticket for travel on other mass  transit networks, such as the BRT, and it also contains separate cash purses, which can be used instead of cash to buy products or services at participating retail outlets and with other partners. In the future, it could be used as a common ticket for travel on the MRT.
   
 
 
What is the lifetime of a Rabbit card?
 
 
What is the lifetime of a Rabbit card?

Rabbit cards have a 5 year lifetime validity period from date of issue.
   Cash value on a Rabbit card is valid for 2 years from date of last transaction. Within the card validity period (5 years), if value is topped up, then validity will automatically be extended.
   Trips on a Rabbit card are valid for 30 days from date of first use and can be used for unlimited travel distance for the number of trips specified (Except on the Sukhumvit Line Extension). Rabbit cards should be used within 45 days from date of issue or trips last refilled, according to terms and conditions as specified by the Company.

   
 
 
How much is the issuing fee for Rabbit card ?
 
 
How much is the issuing fee for Rabbit card ?
Customers are required to pay an initial Issuing Fee of 50 Baht for a new Rabbit card (for promotional fee period  from now until 31st December 2014, reduced from regular fee of 150 Baht)
   
 
 
How to Top-Up Rabbit card for travel on the BTS SkyTrain System?
 
 
How to Top-Up Rabbit card for travel on the BTS SkyTrain System?
Rabbit card has 2 purses :-
1.Purse for adding cash value. Passengers can add a minimum value of 100 baht and the maximum value that can be stored on Rabbit card is 4,000 Baht.
2.Purse for adding trips. Passengers can add trips according to available promotions, to be used for unlimited travel distance (Except on the Sukhumvit and Silom Line Extension), according to terms and conditions as specified by the Company.
   
 
 
Why must I pay a 50 Baht Card Deposit for a Rabbit card ?
 
 
Why must I pay a 50 Baht Card Deposit for a Rabbit card ?
The 50 Baht Card Deposit is necessary as it facilitates passengers in leaving paid areas through Automatic Gates, in the case that remaining value on their Rabbit cards is under the required fare. Card Deposit can be refunded after Rabbit  cardholders cancel and return their cards, according to terms and conditions as specified by the Bangkok Smartcard System Company Limited.
   
 
 
If my Rabbit card is damaged, broken, or bent, will I get my 50 Baht Deposit back?
 
 
If my Rabbit card is damaged, broken, or bent, will I get my 50 Baht Deposit back?
No, in this case, according to conditions issued by Bangkok Smartcard System Co., Ltd., card deposit will not be refunded.
   
 
 
Why do I now have to pay a flat fare of 10 Baht for travel on the Sukhumvit and Silom Line Extension?
 
 
Why do I now have to pay a flat fare of 10 Baht for travel on the Sukhumvit and Silom Line Extension?
The flat fare of 10 Baht is the fare that Bangkok Metropolitan Administration collects for travel on the Sukhumvit Line  Extension between Bang Chak, Punnawithi, Udom Suk, Bang Na and Bearing Stations or Silom Line Extension between Pho Nimit, Talat Phlu, Wutthakat and Bang Wa Stations. Bangkok Mass Transit System  Public Company Limited is required to collect this fare and remit to the Bangkok Metropolitan Administration, separately from fares of the original 25 stations of the BTS SkyTrain System.
   
 
 
How are fares deducted from Rabbit card, in the case where there are both trips and Stored Value on the card?
 
 
How are fares deducted from Rabbit card, in the case where there are both trips and Stored Value on the card?
  • In the case of passengers travelling from the original 25 Stations, of the BTS SkyTrain System to the Sukhumvit Line Extension (Bang Chak, Punnawithi, Udom Suk, Bang Na and Bearing Stations) or Silom Line Extension (Pho Nimit, Talat Phlu, Wuthhakat and Bang Wa Stations). The fare collection system will deduct 1 trip + flat fare of 10 Baht from the Rabbit card.
  • In the case of passengers travelling on the BTS SkyTrain System between the original 25 stations, the fare collection system will deduct 1 trip only from the Rabbit card.
  • In the case of passengers travelling between On Nut Station and the Sukhumvit Line Extension (Bang Chak, Punnawithi, Udom Suk, Bang Na and Bearing Stations) or between Wongwian Yai Station and the Silom Line Extension (Pho Nimit, Talat Phlu, Wuthhakat and Bang Wa Stations), the fare collection system will deduct a flat fare of 10 Baht only and will not deduct trips from the Rabbit card.
   
 
 
If I havent yet added cash value on my Rabbit card, but want to travel on the Sukhumvit Line Extension between Bang Chak, Punnawithi, Udom Suk, Bang Na and Bearing Stations or the Silom Line Extension between Pho Nimit, Talat Phlu, Wutthakat and Bang Wa Stations to the original 25 stations of the BTS SkyTrain System. What should I do?
 
 
If I havent yet added cash value on my Rabbit card, but want to travel on the Sukhumvit Line Extension between Bang Chak, Punnawithi, Udom Suk, Bang Na and Bearing Stations or the Silom Line Extension between Pho Nimit, Talat Phlu, Wutthakat and Bang Wa Stations to the original 25 stations of the BTS SkyTrain System. What should I do?
Passengers wishing to travel from Sukhumvit or Silom Line Extension stations to the 25 original stations of the BTS SkyTrain System, must have at least 10 Baht cash value in their Rabbit cards, otherwise they will be unable to enter or exit at the Sukhumvit or Silom Line Extension stations. To avoid inconvenience, passengers should top-up cash value on their Rabbit cards before travelling.
   
 
 
How to use a Rabbit card on a Card Reader at an Automatic Gate?
 
 
How to use a Rabbit card on a Card Reader at an Automatic Gate?
Passengers should tap their Rabbit cards at the center of the area indicated on the Card Reader and wait for a light to be displayed. If cards are not tapped properly in the indicated area, then the Card Reader will be unable to verify the correct data on a card and passengers will be unable to enter or exit through the Automatic Gate.