FAQs : BTSC

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How many types of BTS Ticket are there?

There are 2 types which are 1. the Magnetic Ticket, including Single Journey Ticket and One-Day Pass; and 2. the BTS SmartPass, including BTS Sky SmartPass (Stored Value SmartPass) and BTS 30-Day SmartPass.

What is Single Journey Ticket?

A Single Journey ticket is purchased for one-way trip for the selected destination. The fare is for that journey alone and is valid only on the date of issue date (Operating Hours: 06.00 - 24.00 hrs). At the end of the journey, the ticket is retained at the Automatic Exit Gate.

Single Journey Tickets can be purchased at both Ticket Issuing Machines (TIM), Integrated Ticketing Machines (ITM) and Ticket Vending Machines (TVM).

What is a One-Day Pass?

A One-Day Pass allows unlimited rides and travel distance within the operating hours (06.00 – 24.00 hrs.) on the issuing or registered date. The One-Day Pass is non-refundable and can be purchased at any Ticket Office.

What is a BTS SmartPass? Why change to a BTS SmartPass?

BTS SmartPass is the new type of BTS pass, which uses Contactless Smartcard Technology and contains an electronic chip for data storage. The new BTS Smart Passes provide passengers with a more efficient and convenient service, as passengers only need to tap the card reader with the pass to open an automatic gate. The system also enables future ticket integration with other modes of transport and organizations.

How many types of BTS SmartPass will be available?

Initially only the 30 Day Adult and Student passes and Stored Value type cards (SKY SmartPass) will be available.

Where can I buy a BTS SmartPass? Where can I add trips or value to the pass?

You can buy, or add new trips or value to the pass, at any BTS Ticket Office. The maximum value that can be stored on a SKY SmartPass is 2,000 Baht (including travelling deposit)

Is there an issuing fee for a BTS SmartPass?

Yes, normally there is a 30 Baht issuing fee for a new BTS SmartPass.

What is the purpose of the traveling deposit of 50 Baht on BTS Sky SmartPass (Stored Value SmartPass) ?

The traveling deposit of 50 Baht on BTS Sky SmartPass (Stored Value SmartPass) is an allowance for passengers ending their journey with a remaining value on their pass that falls below the required fare.

For example:
Current Value on Pass: 10 Baht
Fare to be paid: 52 Baht

The system will then deduct the additional required fare of 42 Baht from the traveling deposit, resulting in value of 8 Baht on the pass shown on the cardreader display screen at the Automatic Exit Gate.

Current Value on Pass: 8 Baht

Why does the cardreader display screen of the Automatic Gate indicate an initial value of 70 Baht on a BTS Sky SmartPass (Stored Value SmartPass) when the purchase price is 130 Baht?

When purchasing a BTS Sky SmartPass (Stored Value SmartPass), passengers are required to pay the minimum fare of 130 Baht including:

Current Value on Pass:      70 Baht
Traveling Deposit:               30 Baht
Pass Issuing Fee:                30 Baht (non-refundable)

When passengers first enter the system, the cardreader display screen at the Automatic Entry Gate shows only the current available value on pass.

What is the lifetime of a BTS SmartPass?

BTS SmartPasses have a 5 Year Card Life starts from date of issue. Passengers can add value or trips to your SmartPass upon promotion at any BTS Ticket Office.

Are there any conditions of issue for a BTS 30-Day Student SmartPass?

This pass is only applicable to those students aged not over 23 years old, according to the birth date indicated on their citizen ID; and currently studying at an academic institution recognized by the Ministry of Education including the Thai Bar under the Royal Patronage, vocational schools, and certified language schools. Details are as per Conditions of Use for BTS 30-Day Student SmartPass. A valid Student ID and Citizen ID must be presented upon request by a BTS Staff. The Company reserves the right to confiscate this card without refund and charge 20 times the maximum applicable fare as penalty for misuse.

Why is there no proof of ID required when purchasing the BTS 30-Day Student SmartPass at the ticket office?

This is intended to provide convenience to those eligible for the pass and parents who wish to purchase the pass on behalf of their children. Therefore, no evidence is required at the time of purchasing.

If I am using a BTS 30-Day Student SmartPass, can I change it to BTS 30-Day Adult SmartPass?

No, you can't change the type of card, but you can change the numbers of trips contained on the card. For example, you can change a 30-Day Student 25 trips SmartPass to a 30-Day Student 15 trips SmartPass, or from a 15 trips pass to a 25 trips pass. If you want to use a BTS 30-Day Adult SmartPass, you have to pay the issuing fee for a new card.

From when does the validity period for the 30-Day SmartPass start being counted?

The validity period for the 30-Day SmartPass will be counted from the date when the pass is first used at an automatic gate and the transaction completed. For instances, if a passenger buys a 30 Day SmartPass on 1 April 2010 and start to use it immediately, then the pass will expire on 30 April 2010, or when the number of trips have been used (whichever is sooner)

Can I use a 30-Day SmartPass or BTS SKY SmartPass immediately after purchase?

Yes, you can use it immediately.

If I buy a BTS 30 Day SmartPass or BTS SKY SmartPass but I don't use it immediately, what will happen?

Use of the BTS 30 Day SmartPass needs to be started within 45 days after purchase, otherwise the value on the card will expire and be non-refundable. For example, if you buy a 30 Day SmartPass on 1 April 2010, you have to start using it between 1 April- 15 May 2010. For the BTS SKY SmartPass, passenger must use the pass within 2 years after the date of issue, value is added, or it is used. Otherwise the remaining value on the card will expire and be non-refundable.

Can I add new trips to the BTS 30-Day SmartPass, before remaining trips have run out?

Yes, you can. However, use of additional trips needs to be started within 45 days after new trips have been added at a BTS ticket office, otherwise the value on the card will expire and be non-refundable. For example, a passenger who buys a 30-Day SmartPass on 1 April 2010 and start to use it immediately, then the pass will expire on 30 April 2010 or after it run out of trips (whichever is sooner). If the passenger adds trips on 16 April 2010, then new trips should start to be used between 16 April - 30 May 2010. Trips on the BTS SmartPass will continue to be deducted from any remaining original trip on the card.

How can I check remaining trips and value on my BTS SmartPass?

When you are entering through an automatic gate, the card reader verifies the data on your SmartPass as indicated on the display screen.
If you do not wish to enter through an automatic gate, the data on your BTS SmartPass should be verified at a BTS Ticket Office only (not at an Automatic Gate).

Can I keep more than one BTS SmartPass in my wallet? Will the automatic gate detect my BTS SmartPass?

Yes, you can keep as many passes as you like. However, the correct way to use the BTS SmartPass is to remove the card from your wallet and touch it directly on the card reader.

Can I use one BTS SmartPass for a group of passengers?

No, you cannot. One passenger per card only.

What should I do if I lose my BTS SmartPass?

As the BTS SmartPass acts as a debit card containing travel value, passengers are asked to keep cards safely. In case of loss, passengers will be required to buy a new pass.