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Why must passengers stand behind the yellow line while waiting on the platform?
 
 
Why must passengers stand behind the yellow line while waiting on the platform?
The yellow line indicates the safety zone on the platform, and passengers are therefore required to stand behind that line for their own safety. A security guard will blow the whistle if passengers do not act accordingly. 
   
 
 
What should passengers do if they should drop their belongings on the railway track?
 
 
What should passengers do if they should drop their belongings on the railway track?
Never pick up fallen items from the track. Please inform the security guard so that he can do it for you safely. In the case that the belongings cannot be retrieved during operating hours, BTS Staff will take your contact information to inform you when your belongings can be collected later from the BTS Staff within 24 hours.
   
 
 
How can onboard passengers report any emergency situations such as fire?
 
 
How can onboard passengers report any emergency situations such as fire?
Passengers can contact the BTS Train Controller through Passenger Intercom (bell-shape button) installed by the doors.
   
 
 
What should passengers do with belongings while walking through the Automatic Gate?
 
 
What should passengers do with belongings while walking through the Automatic Gate?
For personal safety, passengers with belongings such as bags and purses should lift them over the turnstile while walking through the Automatic Gate.
   
 
 
What should pregnant women or passengers with large belongings do if they cannot pass the Automatic Gate?
 
 
What should pregnant women or passengers with large belongings do if they cannot pass the Automatic Gate?
Passengers can contact BTS Staff and ask to use the Flush Gate. 
   
 
 
What should passengers on platform do upon hearing the door closing alarm?
 
 
What should passengers on platform do upon hearing the door closing alarm?
For personal safety, passengers who have not boarded the train should wait for the next train and not attempt to rush onto the train or use any object or part of their body to obstruct the closing door.