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FAQs
     
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What are the BTS operating hours?.
 
 
What are the BTS operating hours?.
BTS SkyTrain operates daily from 06.00 – 24.00 hrs.
   
 
 
How many BTS lines are there in operation?
 
 
How many BTS lines are there in operation?

There are currently 2 operating lines:

Sukhumvit Line (Light Green Line) covering 21 stations including Mo Chit , Saphan Khwai , Ari , Sanam Pao , Victory Monument , Phaya Thai , Ratchathewi , Chit Lom , Phloen Chit , Nana , Asok , Phrom Phong , Thong Lo , Ekkamai , Phra Khanong ,
On Nut, Bang Chak, Punnawithi, Udom Suk ,Bang Na, Bearing

Silom Line (Dark Green Line) covering 10 stations including National Stadium ,Ratchadamri , Sala Daeng , Chong Nonsi , Surasak , Saphan Taksin , Krung Thon Buri , Wongwian Yai , Pho Nimit , Talat Phlu, Wutthakat, Bang Wa

The two lines connect at Siam Station where passengers can transfer.

   
 
 
What should I do if I lose my belongings or find any unclaimed items in the BTS SkyTrain System ?
 
 
What should I do if I lose my belongings or find any unclaimed items in the BTS SkyTrain System ?

For  passengers who lose their belongings :

  • Inform the Station Supervisor, so that a detailed description of your belongings can be recorded, then fill out a form according to the Lost and Found procedure as specified by the Company.
  • If  your belongings are found, the BTS Lost and Found Property Officer will contact you to make an appointment to retrieve your belongings.
  • If  your belongings cannot be found, the BTS Lost and Found Property Officer will inform you via SMS. If  belongings are found later, our staff will contact you again to make an appointment to  retrieve your belongings.

For passengers who find unclaimed  items on the BTS SkyTrain or at BTS Stations :

  • Inform the Station Supervisor, so that further information can be recorded about how and where items were found. Then fill out the required form and proceed to the next step.

        ◦   In the case where a passenger reports a lost item on the same day that it is found, to retrive the item  the Station Supervisor will ask for the proof of ownership. If the owner can  identify their lost item correctly, they must fill out  the required form giving their personal details and retrieve their lost item from the Station Supervisor.

        ◦    In the case where a report of  a lost item is not made on the same day that it was found then items will be sent to the BTS Head Office Building for owner tracking by the BTS Lost and Found Property Officer. If we can successfully trace an owner (from description of the lost item reported or other evidence), we will contact them and make an appointment to retrieve their belongings. If we cannot trace an owner, any unclaimed  items will be kept for 1 year afterwhich it will be disposed of  by the Company.

To retrieve your belongings you will need :

  • Original Citizen ID card with photocopy, or Passport with photocopy, or other suitable proof of ownership as may be requested by the Company.

How we keep lost property :

  • The following  items of lost property will be disposed of by the Company of after 24.00 hrs. from date found :-

        ◦   All perishable goods, such as vegetables, fruits or food.

        ◦   All items which are rotten, smelly, wet or not in a good condition to use.

  • The following items of lost property will be disposed of by the Company after 7 days from date found :-

        ◦   Liquid items in any containers, such as glass bottles, plastic or bags which can be damaged or torn and may affect other items kept in longterm storage, such as UHT Milk or cooking oil.

        ◦   Flammable goods, such as lighters and kerosene fuel etc.

 
   
 
 
Are pets allowed on the BTS travel system?
 
 
Are pets allowed on the BTS travel system?
No pets are allowed. Guide dogs are only permitted.
   
 
 
Which BTS stations are equipped with elevators?
 
 
Which BTS stations are equipped with elevators?
Currently, elevators are available at the following 16 stations: Mo Chit , Siam , Asok , On Nut, Bang Chak , Punnawithi , Udom Suk , Bang Na , Bearing ,Chong Nonsi , Krung Thon Buri , Wongwian Yai , Pho Nimit ,Talat Phlu, wutthakat and Bang Wa
   
 
 
What is the maximum height for children to be exempted from paying fares?
 
 
What is the maximum height for children to be exempted from paying fares?
Children whose height is less than 90 centimeters are exempted from paying fares. For safety purposes, parents are required to carry their children while walking through the Automatic Gate. Normal fare is applied to children whose height is over 90 centimeters. There is a height measuring scale available in the vicinity of Ticket Issuing Machines.
   
 
 
Is there a time limit to remaining within the system once one has entered at the Automatic Entry Gate with a ticket?
 
 
Is there a time limit to remaining within the system once one has entered at the Automatic Entry Gate with a ticket?
Passengers who enter the system with a ticket can remain within the system not more than 120 minutes. Overstay penalty is according to the maximum fare.
   
 
 
What are the services provided by the Tourist Information Centers?
 
 
What are the services provided by the Tourist Information Centers?

Tourist Information Centers can provide information and recommendations about attractions as well as best ways to get to interesting locations both in Bangkok and other provinces.

Also, souvenirs, One-Day River Passes, 9 temples tour and TrueMove H 3G Tourist Inter Sim are available at Tourist Information Centers.

   
 
 
At which station are Tourist Information Centers?
 
 
At which station are Tourist Information Centers?
Tourist Information Centers can be found at Saphan Taksin, Phaya Thai and Siam stations

(Full collection of BTS souvenirs available at Saphan Taksin station, with selected items also available at Phaya Thai station. At Siam, tourist information service available only.
   
 
 
How can passengers contact Tourist Information Centers?
 
 
How can passengers contact Tourist Information Centers?
 
Tourist Information Centers operate daily from 08.00-20.00 hrs. Passengers can call at 0 2617 7341   or via Help Line phones at the Information Board on the Concourse Level (ticket selling floor) of BTS stations.
   
 
 
Will the BTS Skytrain be linked to the subway ?
 
 
Will the BTS Skytrain be linked to the subway ?
Yes, there will be 3 transfer points to the subway : Asok, Mo Chit and Sala Daeng.
   
 
 
Where are BMA Express Service Centers located? What are the operating hours and available services?
 
 
Where are BMA Express Service Centers located? What are the operating hours and available services?

BMA Express Service Centers are located at Mo Chit, Siam, and Phrom Phong Stations and operate daily from 09.00 – 20.00 hrs.

A wide range of services include issuing new ID cards; renewing old cards (in case of lost cards, contact district offices only); and transcribing home registration forms and ID cards. The frontline service can also help you prepare your documents before going to the district office. BMA Express Service provides you with travel information and events in Bangkok. For more details, please visit www.bma.go.th or call BKK Hotline at 1555.

   
 
 
Where are parking lots located near the BTS stations?
 
 
Where are parking lots located near the BTS stations?

A free parking lot with a capacity of 1,500 vehicles is nearby Mo Chit Station, belonging to the Treasury Department. It is located opposite to Chatuchak Market and operates daily from 05.00 – 01.00 hrs. (No overnight parking)

2 other pay parking lots available to BTS users:
1. Parking lot near Ploenchit Station at the Wave Place Building, operating daily from 06.00 – 22.00 hrs. at the rate of 30 Baht per hour. The fee is exempted for weekends and public holidays when the parking coupon is stamped at the Paid counter in the Ploenchit BTS Station. For more information, please call 0 2655 4425.

2. Parking lot near On Nut Station at the Asia Park, Sukhumvit 81, operating daily from 06.00 – 24.00 hrs. at the rate of 15 Baht per hour. Parking more than one hour will be charged at the rate of 65 Baht for one day. Monthly packages are available at the rate of 1,200 Baht for weekday parking only and 1,500 Baht for daily parking. Parking overnight after 24.00 hrs will be charged according to the parking hours. Tel. 02 713 7447 and 02 333 0933

   
 
 
Which BTS station connects to the Airport Rail Link?
 
 
Which BTS station connects to the Airport Rail Link?
The Phaya Thai Station provides access to the Airport Rail Link.
   
 
 
How can I rent a shop or buy ad space in the BTS system ?
 
 
How can I rent a shop or buy ad space in the BTS system ?
Please call VGI Global Media Co. Ltd. at 0 2273 8880-4
   
 
 
What do I do if I have a complaint or a problem, or would like to offer suggestions for improvement of BTS service?
 
 
What do I do if I have a complaint or a problem, or would like to offer suggestions for improvement of BTS service?
We are happy to assist our customers with any problems they may have and welcome all suggestions. You can call the BTS Hotline at 0 2617 6000.